FAQ's

Welcome to the CSS Storage Solutions FAQ page. Here, you'll find answers to the most common questions about our products, services, and company policies.

Whether you're looking for information on our wide range of storage solutions, details about ordering and delivery, or need support after your purchase, our FAQ section is designed to provide you with quick and clear answers.

If you have any additional questions, please feel free to contact us directly. We're here to help you find the best storage solutions for your business.

Q: What types of storage solutions do you offer?

A: We offer a wide range of storage solutions, including pallet racking, cantilever racking, mezzanine floors, mobile shelving, static shelving, heavy-duty shelving, plastic storage products, and archive racking. We also supply racking and warehouse protection products.
Q: Where is CSS Storage Solutions Ltd located?

A: We are located at Unit 73 The Oaks, Manston Business Park, Ramsgate, Kent, CT12 5SF.
Q: What are the CSS Storage Solutions Ltd business hours?

A: Our business hours are from 8:30 am to 5:00 pm, Monday to Friday.
Q: How can I contact CSS Storage Solutions Ltd?

A: You can contact us by phone at 01843 229 999, by email at enquiries@css-storage.co.uk, or through our website www.css-storage.co.uk.
Q: Can CSS Storage complete the Building Regulation application for mezzanine floors?

A: Yes, we can complete the Building Regulation application on your behalf.
Q: What type of racking do I have?

A: There are multiple manufacturers of racking and storage solutions. Our RACKING TYPES page should help. CSS Storage Solutions Ltd are an independent supplier of racking and storage solutions and we can exercise our economies of scale and experience to secure you the best price and service for any types of racking. Call our team now on 01843 229999 to discuss your requirements.
Q: Can you help with relocation or reconfiguration of existing storage systems?

A: Yes, we offer services to relocate or reconfigure your existing storage systems to better suit your current needs.
Q: Are drawings provided for my racking and storage systems?

A: Yes, we will provide full CAD drawings to show the optimised layouts.
Q: Can CSS Storage Solutions help with racking inspections and reports?

A: Yes, we provide racking inspections and comprehensive racking reports to ensure your storage systems are safe and compliant. Please find more information about Racking Inspections and Rack Reports by CLICKING HERE
Q: What types of storage solutions do CSS Storage Solutions offer?

A: We offer a wide range of storage solutions including pallet racking, cantilevered racking, mezzanine floors, plastic storage products, archive racking, mobile shelving, static shelving, and heavy-duty shelving. Please see our Solutions page by CLICKING HERE We also provide racking and warehouse protection. CSS Storage Solutions can also provide racking inspections and rack reports. See what is involved by CLICKING HERE
Q: Do CSS Storage Solutions provide installation services?

A: Yes, we are locate din Manston, Kent but we offer delivery and installation services for all our products nationwide, across the UK.
Q: Do you offer consultations?

A: Yes, we offer consultations to understand your storage needs and recommend the best solutions.
Q: Can you design a customer storage solution for my business?

A: Absolutely! We work with you to design tailored storage solutions that meet your specific requirements.
Q: What is your delivery lead time?

A: Delivery times vary depending on the product and location. Please contact us for specific delivery times.
Q: How do I place an order?

A: You can place an order by contacting us via the following methods: Phone: 01843 229999 Email: enquiries@css-storage.co.uk or Website: www.css-storage.co.uk
Q: Do you offer nationwide delivery?

A: Yes, we deliver our products nationwide across the UK.
Q: What should I do if I damage my storage racking?

A: Damaging your storage racking and storage racking could by repaired or replaced easily, however, we would recommend CONTACTING US to describe and show us the damage. It may be the case that we recommend that the racking is not used until it is inspected fully by a competent person and any remedial works are undertaken. Caution should always be used when any damage has occurred. Please feel free to CONTACT US and we can assist you accordingly.
Q: How often should racking be inspected?

A: We recommend that racking systems be inspected at least once a year, by a competent person to ensure safety and compliance to UK Health and Safety regulations. This would be in association with a monthly racking inspection which can be completed in house by your own responsible person.
Q: Are your products compliant with UK safety standards?

A: Yes, all our products are compliant with UK safety standards and regulations.
Q: Do you offer maintenance and repair services?

A: Yes, we offer racking maintenance and racking repair services to ensure your storage systems remain in optimal condition.
Q: What if I have an issue with a product after installation?

A: If you encounter any issues with our products after installation, please contact us immediately. We provide comprehensive after-sales support to address any problems.